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Customer Service and Support Manager Jobs

  • Job Context

    We are looking for a Customer Experience Manager to oversee our customer support teams. Customer experience manager skills that are needed in this vacancy is to make sure that all customer inquiries, technical difficulties and service demands are addressed as quickly and efficiently as possible. While your emphasis will be to improve customer satisfaction and deliver outstanding service, you'll work across functions to shape our support strategies for an excellent end-to-end customer experience.

  • Job Responsibility

    • Be hands on and lead the charge in staffing, training, managing customer support teams ensuring timely resolution of all incoming inquiries or service requests for customers.
    • Define and implement concepts to ensure customer satisfaction and quality of services.
    • Monitor and review feedback to improve.
    • Work with other departments on technical issues and for better delivery of services.
    • Support team and train your support team members to adopt a customer-first approach.
    • Write and maintain customer documentation both for the knowledge bank of our team as well as consumer-help.
    • Monitor support metrics for performance and efficacy reporting.

  • Eligibility

    • A Bachelor in Business, Communication or other related fields.
    • General Skills Leadership, Team Management is necessary in Customer experience roles and responsibilities.
    • Excellent communication and problem-solving abilities.

  • Experience Requirement

    • At least 4 years of customer support/customer experience management is required in Customer Service Manager jobs.
    • Track record of increasing customer satisfaction and service quality
    • Preferred experience of developing support strategies and managing support teams.

  • OneSoft Career Recruitment Process

    • Sign Up: Make an account on the OneSoft Job Portal, upon which you may find job listings and apply for them.
    • Complete Your Profile: Fill in all areas (personal information, experience, education and skills); doing so will certainly increase your chances of being seen by recruiters.
    • Full Applications Only: Partial profiles will not be considered; please make sure you have filled in all fields and complete eligibility requirements are met.
    • Flexible Completion: Easily save and finish your profile as much time will allow.
    • Shortlisting: Only shortlisted applicants will be contacted for further action.
    • Discuss Job Details: Salary, location and type of job these are all discussed in the interviews.
    • Future Career Opportunities: Even if we do not have openings, get your profile submitted as it stays in the system and consider for future jobs.

Dead Line Expired

Jobs Information

  • Company Name

    OneSoft

  • Job Category

    Support and Facilitation

  • Job Position

    Customer Experience and Support Services Manager

  • Job Type

    full time

  • Salary

    -

  • Job Location

    -

  • Deadline

    01 Oct 2024

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