AI Chatbot for Social Media and eCommerce

AI Chatbot for Social Media and eCommerce

OneSoft Chatbot for ecommerce is a live chat and a social media agent as in artificial intelligence that is combined with marketing, sales, and e-commerce processes that allows streamlining the customer communication process. Using the AI chatbot builder with options for integration with Facebook, Instagram, Messengers, Comment Automation, Robust Support Desk, and a Blog, it simplifies and promotes conversions. Helping 12 languages with Right-To-Left Layout support and providing White Label SaaS solutions for business, OneSoft AI chatbot for ecommerce website is the most strategic solution for improving business ROI and offering personalized marketing services through AI Live Support Chat customer support.

Key Features

• Drag and Drop Flow Builder: Build chatbots in social media without coding. The chatbot supports Facebook Messenger & Instagram DM bots, allowing companies to build flowing conversation sequences. You can configure an ecommerce shop over Messenger and the web with text, images, videos; audio; GIFs etc. AI socials includes a variety of responses that are highly personal to which you can follow up with customers and include basic quick reply buttons and carousel templates.

• Live Chat: Interact with Your Audience Live on Messenger and Instagram. This allows businesses to transition from platform to platform (in conversation) for convenience when responding to messages. Label conversations for easier organization and use postback templates to save yourself time while replying.

• Social Posting: Batch Posting to Facebook and Instagram with a Single-Click. This includes text posts, image posts, video posts, link posts and carousel templates for engaging multimedia content. Simply schedule your posts or utilize the auto-posting feature with RSS to make sure you never miss your time.

• Ecommerce Integration: Create ecommerce stores on channels such as Messenger, Instagram DM or your website. Take control over the shipping and delivery process as well as offer in-store pick up options. It comes with a number of features including abandoned cart recovery and multiple payment options for a seamless journey. There is a contactless QR code menu for restaurants as well which makes it easy for their customers to choose something.

• Comment Automation Tools: Answer Facebook and Instagram comments automatically one-Ttme or recurrently with your custom replies. Best AI chatbot for ecommerce has Private Replies to respond privately, Comment likes so you can give feedback on user comments and the response time service that helps streamline high-volume customer interactions without sacrificing personalization.

• Subscriber Management: Segmenting, based on post-back buttons, private replies or custom labels and managing the subscribers is another feature of this chatbot. Sync leads directly from both Facebook and Instagram & track engagement levels. Subscriber data can also be exported to a CSV file for external analysis or integration with a CRM.

• SMS & E-mail Marketing: The chatbot easily integrates with all widespread SMS & e-mail gateways including Twilio, Plivo, Mailchimp, Sendinblue, Activecampaign, Mautic, Acelle Mail, SMTP, Mailgun, Ajax and so on. You can additionally connect your personal favorite provider to Hotspot v4.zero APIs for sending promotional messages. Custom campaigns of marketing can be created, live-streamed and tracked to reach a height of popularity. Email and SMS contact list importing and management to support segmentation for improved campaign performance. 

• Multilingual: It has been developed in 12 languages, Easy multi language editor, add new language, edit existing language translations or delete a language.

AI-Powered Features

• AI Chatbots: These ecommerce chatbot are operated by OpenAI and provide a level of granularity that is endowed with considerable personalization. Add them to her custom keyword triggers so she can respond like only she can. Leverage AI to automatically respond to comments thereby increasing the interactivity on social channels.

• AI-Enhanced Live Chat: Elevate your live chat with AI Allow agents to respond quicker and better, providing a more convenient, satisfying experience for your users.

Social Media Marketing & Automation

• Facebook Messenger Bot: Facebook Messenger bot is fully customizable & makes replies automated. AI reporting tools can also provide button-based interactivity, customized responses and audiovisual materials. Businesses can also publish content and create broadcasts for Messenger subscribers with ease.

• Instagram DM Bot: Automate your DMs for deeper user engagement. From incoming replies, plan future posts in advance and keyword based comment replies both as public and personal messaging.

• Messenger Broadcasting: Send broadcast to your Messenger subscriber list, AI to create instagram posts, Messages for Promotions with Messages & Notifications with Scheduling Options to keep your audience informed. Supports One Time Notifications(OTN)

• Facebook Posting Tools: For scheduling and reporting for publishing multimedia on Facebook, you can set up a regular campaign. With the AI content management system you can schedule a recurring campaign to update your audience regularly.

Ecommerce Store Features

• Ecommerce Store on Messenger: Create a complete ecommerce store within Messenger where you can manage products, categories and orders easily. 
• Abandoned Cart Recovery: Automated reminders to customers who left an unpurchased order in their carts will help you increase the number of completed purchases.

• Restaurant Order Management: Online ordering system for dine in, pick up and delivery complete with a QR code digital menu. It has minimized the work of a customer to check out easily and at the same time restaurants have also been instantly notified for their order.

• Payment Methods: Integrate with a variety of payment methods such as PayPal, Stripe, Mollie, Razorpay, Paystack, Mercado Pago and SSLCOMMERZ etc along with Cash On Delivery & Manual/Bank Payments to your customers for a better shopping experience.

• Order Management: Integrated Shipping, Delivery, and Order accept or reject process. Use thermal printers for printing receipts and streamline your business operations.

SMS & Email Broadcasting

• SMS Marketing: Integrate it with a variety of gateways like Twilio, Nexmo to run SMS marketing campaigns efficiently. Gather phone numbers through Messenger and categorize your contact list for future-focused messaging.

• Email Marketing: Drag-and-drop builder for creating and sending email campaigns. Split your lists and measure opens & clicks so you can perfect and enhance how well your emails perform. Add services such as Sendgrid, Mailgun and Mandrill for more deliverability.

Social Media Posting

• Social Media Bulk Posting: Schedule and publish content across platforms, including text, images, video and links. Automate your social presence by scheduling campaigns.

• Post Scheduling: And effortlessly schedule posts with recurring campaigns for consistent online outreach.

Comment & Subscription Management

• Auto Comment Tools: Customizable comment templates for automated engagement. Create recurring or one-time comments to increase Facebook & Instagram post engagement.

• Subscriber Broadcasting: Broadcast messages to segmented subscribers, and push the most relevant content to the right bears. Distinguish what you want to communicate, and manage this in terms of triggers and OTN campaigns.

• Comment Reply Tools: With Chatbot Automation Fully Automated Responses to Comments with Customizable Templates. Increase your engagement, timely respond to followers.

SaaS Business Add-Ons

• Multi-User SaaS Application: Expand with white-label branding and extended licensing. AI Content Management System being a self-hosted platform gives you all the control, with support for multiple add-ons to supercharge its features.

• Support Desk System: Built-in support desk helps businesses manage customer queries efficiently via an advanced dashboard, that provides performance tracking

• Blog System: This constitutes an end-to-end blog infrastructure that supports content marketing by enabling companies to attract, target and convert their audience with great, authoritative content.

• Advanced Dashboard: Monitor your subscribers, campaigns, sales and order statuses with a rich dashboard to get real-time access into your business which is central in helping you take data-driven decisions.

• Revenue Generation: Add different payment gateways to support subscription models or pay-as-you-go, generating additional pipelines of revenue for your SaaS company.

• Subscription Management: Account for / manage SaaS user subscriptions that you have, and be aware of payment history and last known login / engagement.

Technical Requirements

• Server Requirements: The platform needs PHP 7. x, MySQL 5. Appropriate version of PHP, x and Apache server with mod_rewrite module loaded. Performance requires enabling the essential PHP extension such as cURL and downloading contributed php libraries with mbstring.

• Additional Settings: GZIP compression allow_url_fopen = 1 and max_execution_time; With this you can make sure that all the varieties of websites function smoothly and experience faster loading times for a smoother Operating Experience.

• Installation: ZipArchive is used for add-on installation and the domain certificate (HTTPS) allows you to use all features without restrictions since it's a safety requirement.

• Add-on Compatibility: OneSoft Ecommerce Chatbot is open in the sense that you can use functionality supported from compatible add-ons to expand your platform, allowing you to tailor AI based ecommerce platform to your business.

Why OneSoft AI Chatbot for Social & eCommerce Success?

• Advanced Coding Solutions: Leverage the latest coding methods for better performance and capabilities.
• Errorless Services: Get Top-notch software solutions with error-free coding.
• Technical Assistance: Get the help you need to solve problems or ask questions.
• Easy Customization: Make your software relevant to the way you work.
• Data Entry & Facilitating Team: Benefit from seamless integration and operational support.
• Advanced Security Protocols: Keep your data secure with robust security measures.
• User-Friendly Interfaces: Enjoy easy-to-navigate software with a friendly experience.
• Training Programs: Users and technicians configure, test design elements of their software with full Training Program access to unlock the power in your software.
• Scalable Solutions: Utilize software that scales with you as your business grows.