AI Live Support Chat Enhance Real-Time Customer Support

AI Live Support Chat Enhance Real-Time Customer Support

PHP Live Chat Software is a real time chat solution for any website which is built in the PHP platform. It supports easy PHP and MySQL web designing with site building features and with no monthly charges. Supporting wordpress, joomla, drupal and others, Live Chat PHP and MySql offers one click install, mobile friendly and customizable widgets. That is why such possibilities as working with multiple operators, ready answers, sounds signals, and recording of the conversation are beneficial when using the program for customer support.

Key Features

• PHP Live Support Chat: PHP Live Chat Software was developed through PHP and can easily be integrated into any site, and fosters effective business communication through customer support and visitors. It is designed to quickly process queries, enhancing the satisfaction with live communication.
• Online chat for Technical Support: By integrating features like Facebook auto reply software, real-time chatting support can enable the company's representation to attend to the needs of visitors fully and immediately, giving them a reason to make a purchase from the website and enhancing the sale probability.
• PHP and MySQL Based Chatting Solution: Live Chat PHP and MySql solution offers stable, independently hosted chat without monthly charges, thus being inexpensive for companies. Users have a total jurisdiction over the software as well as data on it.
• Live Support Chat PHP & MySQL Based: This fully featured AI live chat comes built for PHP and MySQL databases, and it gives companies a legitimate chat platform without the hassle of end charges. It is very efficient without having to cost a lot of money.
• Suitable for Any PHP 5 & MySQL Based Site: As a hosted solution this chat is compatible with any PHP 5/MySQL-driven site, without regard to the platform or framework you utilize.
• WordPress Friendly, Joomla, HTML, and Any PHP Site Compatible: Being universal, the software is compatible with the PHP based sites, static HTML site, blogs, Word-Press, Joomla and any other content management systems.
• Our Themes work with Any Website – Static, PHP, WordPress, Joomla, Drupal, OpenCart (Any Website with PHP & MySQL Back-end): The relative simplicity of the software makes it easy to install and use for any type of Web site, static HTML, WordPress, Joomla, Drupal, OpenCart, or any PHP/MySQL platform Web site.
• Compatible Even with IE8: To ensure maximum number of users can use the chat system, the support is based up to IE 8 and other old browsers to provide wide compatibility.

Installation & Compatibility

• Installation Wizard: Live Chat PHP and MySql contains an easy installation wizard that helps people to install the application and add live chat option quickly to every Internet site even if the client has no special IT knowledge.
• Easy Installation: Since setting up is very simple, the AI live chat can be easily configured by simply following a few steps making it better suited to the novice as well as the expert.

Requirements

• PHP 5 (with PDO Support), MySQL 5
• AI live chat works fine with PHP 5 with PDO support, MySQL 5 and other most optimized hosting environments found today.

User Interface & Customization

• Clean, Modern Look: The chat widget boasts a sleek look making it easier for it to blend with any website and provides integrated chat for website, without compromising the look and feel.
• Widget Themes and Color Schemes: This feature allows users to change the appearance of the chat widget through themes, and color settings that work with the website to improve the consistency of the color scheme.
• Color and Text/ Language Flexibility of Widgets: This is how you can further enhance the chat widget based on your brand or company image and culture; the best part is it can support multiple languages.

Javascript API for Widget

• Deep integration: Developers can use the Javascript API offered here to integrate the chat widget deeply into the web developers sites, thus permitting complex customization.
• Cross-domain Support: Using PHP Live Chat Software, the chat widget could work in multiple domains so that companies with a number of sites could offer customers the same level of support based on a single system.
• Full-screen Mode: For visitors who like to have a big space for the chat window, full-screen mode improves the chat session, especially to the operator and the visitor.
• Mobile Support is targeting the Visitors Widget: As is to be expected, the chat widget proves to be fully responsive, which means that even customers who access it from their mobile devices will not have to endure any frustration in an attempt to engage the chat feature conveniently across all devices.
• Mobile Support Guest Widget earned the appellation responsive here: Used for mobile platforms, the guest widget is a responsive mechanism, which means that the chat system adapts to the operation on smart devices such as phone and tablets, with focus on the functionality and convenience.

Chat Features

• Conversational but different Operators and Guests messaging: The system allows integrated chat for website, several operators to serve several guests at one time which makes it possible for a large number of traffic to be handled within the organization without putting pressure on each member of the customer support team.
• The first message, when the Guest has logged in: It means that you should create an automatic text that will appear when the person starts the conversation with the bot, making the first response professional and friendly to increase the chance of an ongoing conversation.
• Prepared Messages or as otherwise referred to as Canned Messages: Sweep the board by having frequently used public messages at the operator’s fingertips and responding to Frequently Asked Questions in one click.
• Operator Is Aware of What Page the Guest Is Online at the Moment: Guests get a chance to be seen browsing a certain page, in this case the operators be in a position to attend to guests with more customized help and support hence improving the customer relations.
• Real-Time Status of the Page the Guest is Currently Browsing: The live status feature constantly monitors which page of the website the visitor is on, and immediately informs the operator changing the support stance according to the visitor’s actions.
• Contact Form Fallback: If operators are not available then it can lead to a contact form the chat system can redirect a visitor inquiry to make sure that all inquiries are answered even after support hours.
• Sounds alarms (Total of ten downloadable sounds to select from): They can enable a sound to go off to signify new mail in their box, out of ten offered sounds inaccessible so that they do not miss out important messages.
• Desktop Notifications: Using the desktop notifications operators are updated with a new message in a chat window even if the window is minimized, which means fast response to the visitor’s questions.
• Message Views: Delivering Their Relative Delivery Time Automatically: Popular within the interface is the message delivery change which allows the operators and the guests to easily identify the relative time when the message was sent.
• Discussions Architect with two general Features and History with Filtering: Using the-central-conversation section, customers can easily access previously used words as well as previous conversations to keep track of further interactions with the support team.
• Logs: Record all chat interactions and guarantee that the substance of the discussions is saved for later reference, which adds to the extended tracing capability.

Additional Features

• Emoticons and Avatars: Enable users to give a personal feeling to their communication, including a set of bright, colorful and stylish emoticons and avatars.
• Group of Avatar Images of Good Quality: A large number of images provided for the avatar enables the client to customize the profile inside the chat, which contributes to the interactive and user-oriented approach in the platform creation.
• Docked Chat Box including High quality Private Set of Emoticons: The chat box is also provided with a healthy collection of emoticons which increases the dynamism of the conversation and enables the user to show feelings while they are on a chat.
• Desktop Notifications: Reply to messages with notifications on the desktop, so that no message is missed, regardless of whether a person is busy with other tabs or exploring other sections of the site.
• Endless Usage: No recurring costs for the usage, which should benefit all the businesses that would need a vast amount of facilities for the live support chat system.

Why Choose OneSoft for Your AI Live Support Chat?

• Advanced Coding Solutions: Leverage the latest coding methods for better performance and capabilities.
• Errorless Services: Get Top-notch software solutions with error-free coding.
• Technical Assistance: Get the help you need to solve problems or ask questions.
• Easy Customization: Make your software relevant to the way you work.
• Data Entry & Facilitating Team: Benefit from seamless integration and operational support.
• Advanced Security Protocols: Keep your data secure with robust security measures.
• User-Friendly Interfaces: Enjoy easy-to-navigate software with a friendly experience.
• Training Programs: Users and technicians configure, test design elements of their software with full Training Program access to unlock the power in your software.
• Scalable Solutions: Utilize software that scales with you as your business grows.