Ticketing Software for Smart Event Management

Ticketing Software for Smart Event Management

What is ticketing system? The ticketing system is suitable for scenarios where a business or website owner offers various services and needs a way to offer devoted help desk support and a friendly customer service ticketing system. The toolkit provided by this software is loaded with a plenty of customer service friendly functionalities, effective communication channels and all other required tools to make the provision of your services even more efficient.

Key Features

• Ticketing System: OneSoft ticketing software ensures easier issue management as it automates ticket routing, improves the collaboration between support teams and offers detailed performance analytics. It ensures that organizations can efficiently log, categorize, prioritize, assign, respond and resolve service and product usage issues.
• User Knowledge Base: A wealth of structured resources are at the user's fingertips with OneSoft because we feature guides, articles and FAQs which can all be searched directly via our innovative search function within the ticket management system. This feature enables clients to search for answers themselves, thus leading to quicker solutions as well as cutting back on the flood of incoming support requests.
• Agents and Departments: OneSoft ticketing system is an online support ticketing system offers an agents and departments feature which allows businesses to classify their support teams into defined departments to work in cooperation with each other and resolve issues faster. The ideas are organized which results in tickets reaching correct team members and thus making the process more efficient and effective on a whole.
• Email and Account Notifications: You can enable email and account notifications; your ticketing system will alert you automatically to inform you of the status of all tickets, agent replies, or solutions. Furthermore, account alerts are updates sent to users so that they can keep track of whatever changes or information connected to their accounts. This is especially useful to improve communication throughout the support process so customers will stay up-to-date and informed of any changes.

Additional Features

• Fully Responsive: OneSoft one of the best ticketing software customer support software or we can say support desk ticketing system comes fully responsive for your helpdesk and ticketing system on every device whether it's a desktop, tablet or smartphone. Maintaining this seamless user experience for your customers between platforms is imperative to retain high customer satisfaction.
• OAuth Options (Facebook and Google): This functionality makes it easier for users to login via Facebook or Google adds another layer of security access. By incorporating this, users not only get better access, but also it eliminates the hurdles we as users usually face with account creation and login process.
• Email Verification: The OneSoft ticketing system also contains an email verification component to provide a higher level of security by verifying ownership; this is done during registration. An extra level can be both beneficial to a business and its customers because only the genuine users will ever reach the finished line.
• Two-Factor Authentication (2FA): OneSoft has implemented Two-Factor Authentication (2FA) for high security on the software. This function secures the all important login process by prompting users to complete a secondary authentication which will always protect user data and prevent malicious access to the system.
• Multi-lingual: The software can be translated into any language of an admin's choice allowing all users from across the globe to use this platform. It is especially useful for businesses that are locally focused or have an international market.
• RTL Support: OneSoft Ticketing Software is fully compatible with RTL and RTL languages like Arabic, Hebrew, or Persian can be used in the software. This versatility of the software makes it attractive and usable in various language markets.

Technology Stack

• Frontend: Frontend of OneSoft customer support ticket management system flow is made using a bootstrap which looks extremely responsive and modern UI/UX. Utilization of Bootstrap makes the ticket system for customer support responsive to different screen sizes and devices.
• Backend: Laravel is an opulent PHP framework which has strong structures for a backend of your application. The high scalability, flexible nature and security system place Laravel on a pedestal for developing robust ticketing Hub.

Server Requirements

The server specification necessary to get OneSoft CallTrack up and running for the best performance.

• PHP Version: 8.1x
• Operating system: Compatible with Linux and Windows
• Server Types: Shared, VPS, or Dedicated Servers May Be Supported
• Database: MySQL 5.7+ to be used as the database of software operations.

The software also needs several PHP extensions such as:

• BCMath
• Ctype
• Fileinfo
• JSON
• Mbstring
• OpenSSL
• PDO
• Pdo_mysql
• Tokenizer
• XML
• cURL
• Zip
• and GD, to make it complete work with the system

These much and further advanced tech-riddled features make OneSoft’s Laravel Customer Support ticketing software a fit avenue for any growing or established business house striving to deliver unrivaled customer service. Customer support ticket system is perfect for you as a small business owner or managing a huge support team because this software has the tools which maximize your support delivery to the customers.

How is Onesoft Right for Your Customer Support Ticket System?

• Advanced Coding Solutions: Leverage the latest coding methods for better performance and capabilities.
• Errorless Services: Get Top-notch software solutions with error-free coding.
• Technical Assistance: Get the help you need to solve problems or ask questions.
• Easy Customization: Make your software relevant to the way you work.
• Data Entry & Facilitating Team: Benefit from seamless integration and operational support.
• Advanced Security Protocols: Keep your data secure with robust security measures.
• User-Friendly Interfaces: Enjoy easy-to-navigate software with a friendly experience.
• Training Programs: Users and technicians configure, test design elements of their software with full Training Program access to unlock the power in your software.
• Scalable Solutions: Utilize software that scales with you as your business grows.